Returns & Exchanges

At Wine and Beyond, we strive for excellence in every bottle, but if your selection is damaged or defective, we offer a 14-day return window for an exchange or store credit. Due to safety regulations, we cannot accept returns on food or beverage items that have been opened or consumed.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unopened, in its original packaging, and accompanied by the original receipt or digital order confirmation.

• 2.
  Contact Support

  Email our customer service team with your order number and a photo of the product if it arrived damaged or corked.

• 3.
  Return to Store

  Bring the item to any Wine and Beyond physical location or use the provided pre-paid shipping label for mail-in returns.

• 4.
  Receive Resolution

  Once our specialists inspect the item, we will process your refund to the original payment method or issue a replacement immediately.